Craycraft's Salvagnini-America Case Study

When Salvagnini America, a global leader in sheet metal processing equipment, faced significant challenges with delayed and lost shipments, they turned to Craycraft’s Rapid Delivery Solutions. By leveraging the exclusive Rapid Response Alliance, a program designed to network the best of the best in critical logistics services, Salvagnini achieved a remarkable 98.5% on-time delivery rate, reduced shipping costs by 18%, and significantly boosted customer satisfaction.

About the Client

Company: Salvagnini America Industry: Sheet Metal Processing Equipment Manufacturing Headquarters: Hamilton, OH

When manufacturers are seeking top-tier sheet metal processing equipment and outstanding after-sales service, they can find none better than Salvagnini-America.

Salvagnini is renowned for its cutting-edge solutions in sheet metal processing. A key aspect of their brand is their dedication to service, with logistics playing a vital role in their operations.

The Challenge

Before partnering with Craycraft’s Rapid Delivery Solutions, Salvagnini faced significant challenges in their logistics operations:

• All parts shipments relied on Less-than-Truckload (LTL) carriers, causing scheduling conflicts and inefficiencies.

• Time-sensitive shipments were delayed or lost, even with expedited services, jeopardizing their reputation for reliability.

• Salvagnini’s clients depend on rapid parts delivery to minimize downtime—a necessity for their own operational success.

Rapid Response Alliance

The Solution

To address these challenges, Salvagnini joined the Rapid Response Alliance, an exclusive logistics program offering guaranteed critical shipment solutions.

Featuring:

Sprinters, box trucks, vans, flatbeds, or refrigerated vehicles on-site within:

2 hours (Priority Service)

4 hours (Standard Service)

24/7 Operation: Ensuring continuous support for every shipment.

Personal Service: A single point of contact, intimately acquainted with every aspect of your operation, on call when you need them.

Craycraft’s team developed a 30-day action plan to analyze Salvagnini’s client base and create strategic partnerships in key areas. This plan enabled seamless, “white glove” logistics service for Salvagnini’s North American operations.

Collaborating closely with Salvagnini, a dedicated Rapid Response Team was established to ensure immediate action for all shipments, not just critical moves. Utilizing advanced tracking tools to enhance shipment visibility, and coordinating with trusted carriers we have streamlined operations and nearly eliminated all delays.

Results and Impact

Quantitative Results of Craycraft'ts Salvagnini-America Case Study:

• Shipping Costs: Reduced by 18% through consolidation with a single logistics provider.

• Freight Claims: Decreased by 85%, significantly improving reliability.

• On-Time Delivery: Achieved a 98.5% success rate, up from 64%.

Qualitative Improvements:

• Improved customer satisfaction, reinforcing Salvagnini’s stellar brand reputation.

• Strengthened relationships with Salvagnini’s clients, reinforcing trust and reliability.

Client Feedback: "Since 2017, Brian and his team have gone above and beyond to meet our every need. Our clients rely on us, and we rely on Craycraft's Rapid Delivery Solutions."

Lessons Learned

• Customer-Centric Collaboration: Directly engaging with the client’s customers provided invaluable insights into the unique logistical demands of the sheet metal processing industry.

• Proactive Logistics Management: Establishing a dedicated team and rapid response infrastructure ensures exceptional service and client satisfaction.

• The Rapid Response Alliance model has become a benchmark for all critical logistics engagements.

• A focus on 24/7 service availability ensures readiness for even the most demanding client requirements.

Looking to streamline your logistics operations and elevate your company’s service excellence? Contact Craycraft’s Rapid Delivery Solutions today, and let’s create your success story.